Frequently Asked Questions

 

Shipping, Processing and Refunds:

  • Processing time: Order verification, quality check and packaging. We hold inventory in house, so it takes us less than 48 hours to get your product out the door.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take about 7 days to arrive at their destination but can take longer from time to time.
  • Refunds: We will refund or replace your order within 15 days of arrival after proper verification of damage or malfunction.